Refund policy
Return & Refund Policy
At Duo Scents, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition as received
- It must be in its original packaging with all tags
- Proof of purchase (receipt or order confirmation) is required
How to Start a Return
To initiate a return, please contact us at:
📧 0327 9782435
Once your return request is approved, we will provide:
- Return instructions
- Return shipping details
📍 Return Address: [Insert Your Address Here]
⚠️ Note: Items sent without prior return approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery. If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately so we can resolve the issue quickly.
Non-Returnable Items
The following items cannot be returned:
- Used or opened perfumes
- Sale items
- Gift cards
- Personalized/custom products
Exchanges
To exchange an item:
- Return the original item
- Place a new order after return approval
This ensures faster processing.
Refunds
Once we receive and inspect your return:
- You will be notified of approval status
- If approved, refund will be issued to your original payment method within 7–10 business days
⏳ Note: Bank processing times may vary.
If you haven’t received your refund after 15 business days, contact us at:
📧 0327 9782435
Important Note
Due to the nature of fragrances, opened or used perfumes are not eligible for return for hygiene and safety reasons.